FAQ

Jungle Colony offers a wide range of eco-friendly products, including reusable produce bags, sustainable clothing, accessories, and customizable items. Our products are designed to promote a greener lifestyle while minimizing environmental impact.

To customize a product, simply choose your desired item from our Etsy store and provide a high-resolution image or design file. You can select between Direct-to-Garment (DTG) printing for colorful, intricate designs, or embroidery for textured, elegant customization. We will then create a unique, eco-conscious piece just for you.

Our products are made from a variety of sustainable materials, including organic cotton, recycled fabrics, and biodegradable materials. We carefully select materials that minimize our environmental footprint while maintaining durability and quality.

Care instructions may vary depending on the product and material. Generally, it’s recommended to wash your eco-friendly clothing and reusable bags in cold water with mild detergent, and air dry them to maintain their quality and minimize energy consumption. Always refer to the specific care instructions provided with your product.

We accept various payment methods, including major credit cards, through PayPal. Please refer to our payment policy on our website or Etsy store for more detailed information on accepted payment methods and any additional payment-related queries.

Jungle Colony ships worldwide, and our shipping options vary depending on your location. We offer standard and expedited shipping options to cater to your needs. Delivery times may vary depending on the shipping method chosen and your location.

Here are some general shipping time estimates:

1. USA: 3-4 business days
2. Canada: 6-10 business days
3. International: 10-20 business days

Please keep in mind that these are just general estimates, and actual delivery times may vary. Please refer to our shipping policy for estimated delivery times and further details.

We understand that sometimes a product may not meet your expectations or fit properly. Jungle Colony accepts returns and exchanges on eligible items within a specific time frame, typically 30 days from the date of purchase. Please note that customized items may not be eligible for returns or exchanges unless there’s an issue with the product’s quality. Refer to our returns and exchanges policy on the website or Etsy store for more information and instructions on how to proceed with a return or exchange.

To stay informed about the latest Jungle Colony news, product launches, and eco-friendly tips, visit our Eco-Updates page. You can also follow us on Facebook and Instagram.