Returns and Exchanges
We strive to provide exceptional products and service to our customers. If you’re not completely satisfied with your purchase or have received a defective item, we’re here to help! Please review our Returns and Exchanges policy below.
We accept returns and exchanges on eligible items within 30 days of the delivery date. To be eligible for a return or exchange, your item must:
- Be unused and in the same condition that you received it
- Have all original tags and packaging intact
- Be free from any signs of wear, damage, or alteration
Please note that the following items are not eligible for returns or exchanges:
- Custom or personalized items
- Sale or clearance items
- Gift cards
Initiating a Return or Exchange
To initiate a return or exchange, please follow these steps:
1. Contact our customer support team via our Contact Us page or by email with your order number, a description of the issue, and any relevant photos of the item(s) in question.
2. Our support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item(s).
3. Package your item(s) securely, including the original packing slip or a note with your RMA number, order number, and reason for the return or exchange.
4. Ship your return or exchange item(s) to the address provided by our support team. Please note that you are responsible for the return shipping cost unless the item is defective or we made an error in processing your order.
5. Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your return or exchange.
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days. Please note that it may take additional time for the credit to appear on your account, depending on your financial institution.
If your exchange is approved, we will process the replacement order and ship the new item(s) to you as soon as possible. You will receive a new order confirmation and tracking number for the exchanged item(s).
Customers are responsible for return shipping costs, unless the item is defective or an error occurred in processing your order. Shipping costs are non-refundable. If you receive a refund, any original shipping costs will be deducted from the refunded amount.
Lost or Damaged Returns
We recommend using a trackable shipping service and purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item. We are not responsible for lost or damaged return packages.
If you have any questions about our Returns and Exchanges policy or need assistance with a return or exchange, please don’t hesitate to contact our customer support team via our Contact Us page. We’re here to help!